Shipping & Handling

SHIPPING & HANDLING TIME

Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.

We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.

SHIPMENT TRACKING

You will be notified when your order ships from our warehouse with the shipment tracking number.

PAYMENT METHOD

You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are  included in the price.

RETURN POLICY

We are happy to offer a 30 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.

In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to, free gifts and silver coins.

RETURN SHIPMENT PROCESS

To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:

CHOKHA INDIA 

SecondFloor, Jeweller House

Heritage City Layout,